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Patient-voice video with FTC-compliant disclosure

Patient-Creator Video Production & Co-Creation

Pubrica’s patient-creator video service supports pharma and biotech brands, medtech companies, patient advocacy organizations and marketing teams in producing video co-created with real patients and disclosed in line with the FTC Endorsement Guides (16 CFR Part 255). Deliverables cover patient creator vetting, documented informed consent and compensation agreements, the co-created video and FTC-compliant disclosure language. Our medical writers, video producers and content strategists produce the work in-house; a named subject specialist leads your project from brief to delivery, and a second, independent reviewer checks it before it reaches you.

  • Patient creator identification and vetting appropriate to the campaign's health topic — included in every engagement
  • Documented informed consent covering health disclosure — included in every engagement
  • Negotiated and documented compensation agreement with the patient creator — included in every engagement
  • Prepared to named standards, including FTC Endorsement Guides (16 CFR Part 255)
  • Project-based pricing: we provide a written quote after a short scoping call
Included in Scope Not Included

Patient creator identification and vetting appropriate to the campaign's health topicIncluded

Documented informed consent covering health disclosureIncluded

Negotiated and documented compensation agreement with the patient creatorIncluded

Co-created video content reflecting the patient's own voice and experienceIncluded

A fixed price before scopingNot included

Brief → scoping → draft → delivered

Included in every project
  • Patient creator identification and vetting appropriate to the campaign's health topic
  • Documented informed consent covering health disclosure
  • Negotiated and documented compensation agreement with the patient creator
  • Co-created video content reflecting the patient's own voice and experience
  • FTC-compliant disclosure language implemented across all distribution points
Scoped quoteQuoted after a short scoping call
5–10 business daysFrom brief to final delivery
6 deliverablesItemised on this page
ISO 9001:2015Quality management certified · cert. H3CR9TCU20251212INDQM10N

Deliverables

Patient-Creator Video Production Deliverables

Each deliverable below is produced in-house by Pubrica’s medical writers, video producers and content strategists.

Patient creator identification and vetting appropriate to the campaign's health topic Patient creator identification and vetting appropriate to the campaign's health topic.
Documented informed consent covering health disclosure Documented informed consent covering health disclosure, footage use, and duration of rights.
Negotiated and documented compensation agreement with the patient creator Negotiated and documented compensation agreement with the patient creator.
Co-created video content reflecting the patient's own voice and experience Co-created video content reflecting the patient's own voice and experience.
FTC-compliant disclosure language implemented across all distribution points FTC-compliant disclosure language implemented across all distribution points.
MLR/regulatory review support for any health or product claims made in the content MLR/regulatory review support for any health or product claims made in the content.

Who We Serve

Who We Support with Patient-Creator Video Production

We produce patient-creator video for organisations that need real patient voices in health communication.

Pharma and biotech brands seeking authentic patient-voice content for disease-awareness or product campaignsThey commission this service directly for disease-awareness and product campaigns.
Patient advocacy and disease-education organizationsThey produce real-patient-story video content.
Medtech and device companies wanting genuine patient testimonial content distinct from scripted actor-led testimonialsThey commission this service directly for disease-awareness and product campaigns.
Brand and digital marketing teamsThey run influencer-style campaigns that require real patients rather than paid actors.

Compliance and Standards

Compliance Standards for Patient-Creator Video Production

The disclosure, promotional claim and consent requirements that apply to patient-creator content.

CFRP

FTC Endorsement Guides (16 CFR Part 255)

The FTC Endorsement Guides govern disclosure of material connections (payment, free product, other compensation) between the patient creator and the sponsoring company. They apply directly because this service is a paid relationship with a real patient who publishes content under their own identity.

FDAOPDP

FDA OPDP promotional claim standards

Any health or treatment claims a patient creator makes on camera about a product are promotional claims subject to the same fair-balance and substantiation rules as any other branded content, regardless of the patient's authentic voice or personal experience.

HIPAA

HIPAA / informed consent for use of personal health narrative

Because the content centers on a real patient's personal health story, explicit informed consent covering what health information is disclosed, how footage may be used, and for how long, is required beyond standard talent releases.

ISO9001:2015

Quality management (cert. H3CR9TCU20251212INDQM10N)

Pubrica’s certified quality management system governs how each project is run, reviewed and documented.

Responsible Use of AI

Our Approach to AI Use in Patient-Creator Video Production

We use generative AI tools only for drafting and iteration, and never where the output could be mistaken for verified clinical data or a real patient.

How We Use AI ToolsWe use AI tools for layout variations, colour systems and first-pass drafts, which a specialist then corrects against the brief and the applicable brand or clinical standards.
Where We Do Not Use AIWe do not use AI to generate any image, figure or quote presented as real clinical data, a real patient or a verified result, and no material is released without a named reviewer’s sign-off.
Your AI Use DeclarationYour declaration states the tool used, the stage at which it was used and the human oversight applied, because MLR/PRC reviewers, funders and regulators increasingly expect this to be stated.

Why We Do Not Publish AI Accuracy Figures

Accuracy figures for AI design and content tools are usually reported by the vendors that sell them.

For this reason, we do not quote an accuracy figure of our own. We tell you which tool was used on your project, at which stage, and what the named reviewer changed afterwards.

Our Process

How a Patient-Creator Video Project Works

Each project follows four steps, with a draft review before final production so that any misunderstanding of the brief is corrected early.

Step one

Submit Your Brief and Reference Material

Tell us what the video needs to communicate, who will see it and anything that must or must not appear, and send any existing assets, brand guidelines or source material we should work from.

Step two

Scoping Consultation

We confirm the audience and the applicable standards and, for scoped projects, the factors that determine the final quote.

Step three

Concept and First Draft

A subject specialist and the production team prepare the first version against the brief, and it is reviewed internally for accuracy before it is sent to you.

Step four

Revisions and Final Delivery

We incorporate your revisions and deliver the files listed on this page, including the working files, so the material can be updated later without starting again.

Request a Free Scoping Assessment for Your Patient-Creator Video

We confirm the cost, timeline and applicable standards before you commit. The assessment is free and takes two business days.

What We Need From You
The briefThe purpose of the material and its intended audience
Reference materialExisting assets, brand or style guidelines, prior approved versions
The audienceClinician, patient, payer, investor or internal team
ConstraintsAnything that must or must not appear, and the standards that apply
The deadlineYour deadline, including any congress or submission window
Approval routeWho approves the work, and whether MLR/PRC review is involved

Our Experts

Your Patient-Creator Video Team

The same named team of specialists works on your project from scoping to delivery.

Subject expertA subject matter expert matched to your topic

Determines what the work can claim on the basis of the evidence, and advises you clearly when the brief asks for something the evidence does not support.

OwnsScope, judgement, interpretation
Reviews againstThe applicable standards for this work
FieldMatched to your topic
Dr. DivyaPhD in Life Science · second reviewer

Reviews the work independently of the first pass, with particular attention to factual accuracy. Any disagreements are logged and adjudicated by a third reviewer.

OwnsIndependent second review
Reviews againstThe applicable checklist
Adjudicated byA third reviewer
Dr. AntonyProduction and delivery lead

Responsible for file formats, compliance with the destination’s specification and the handover of working files, so that the delivered files match your brief.

OwnsProduction and delivery
Reviews againstThe destination's own specification
Second-checked byA second production reviewer
Mr. JohnCompliance and standards reviewer

Checks that each deliverable meets the standards that apply to it, such as MLR requirements, WCAG or the relevant regulatory guidance.

OwnsStandards and compliance review
Reviews againstThe standards listed on this page
ToolsThe current published guidance for each

Evidence Base

Why Patient-Creator Video Production Matters

Each point below is drawn from published sources or from our team’s review practice. We can share the source or the responsible reviewer on request.

01 FTC disclosure of material connectionsThe FTC's updated Endorsement Guides require disclosure whenever an endorser has a 'material connection' with the advertiser (such as payment); if a poster with that connection features or tags a brand, a clear and conspicuous disclosure is required, and incentivized reviews/endorsements must disclose the incentive or are considered likely deceptive.
02 FTC requirements for clear and conspicuous disclosurePer FTC guidance, a disclosure must be 'difficult to miss (i.e., easily noticeable) and easily understandable by ordinary consumers,' must be unavoidable on both mobile and desktop, and visual endorsements call for visual disclosures while audio endorsements call for audio ones — a platform's built-in 'paid partnership' label is not automatically treated as sufficient on its own.
03 Liability of advertisers and agenciesAdvertisers can be held liable for misleading or unsubstantiated endorsement statements or for failing to disclose unexpected material connections, and intermediaries such as advertising/PR agencies can also be liable for creating or spreading endorsements they knew or should have known were deceptive — meaning the production agency itself carries compliance exposure on this type of content.

Packages

Patient-Creator Video Production Pricing Based on Project Scope

This service is priced after a short scoping call, because the cost depends on the factors listed below.

Scoped

Patient-Creator Video Production & Co-Creation

The final price depends on the following factors.

Scoped quoteAfter a short, free scoping call

Delivery Set at scoping, typically 5–10 business days

  • ✓Patient recruitment and vetting complexity (existing creator vs. first-time patient voice)
  • ✓Depth and sensitivity of informed consent required (medical history disclosure, footage usage rights, duration of rights)
  • ✓Compensation structure negotiated with the patient creator (flat fee, usage-based, ongoing relationship)
  • ✓Number of deliverables and distribution channels (single video vs. multi-asset campaign across the patient's own channels and the brand's)
  • ✓Legal/regulatory review requirements (FTC disclosure implementation, FDA promotional claim review, MLR approval)
Get a scoped quote

Quality Assurance

Our Service Commitments

Our revision commitment, its limits and the remedy are set out before work begins.

Our revision commitment

Free Revisions Against the Agreed Brief and Named Standards

Within the agreed scope, we revise at no additional cost any work that does not match the brief or a standard named on this page.

01

The brief is confirmed before production

We confirm the brief at scoping so that any misunderstanding is resolved before production starts.

02

A named reviewer approves the work before delivery

The review is carried out against the standards listed on this page.

03

AI use is disclosed

We tell you which tool was used, at which stage, and what the reviewer changed afterwards.

04

Working files are handed over

You receive the working files, so the material can be updated later without starting again.

Client Testimonials

“The content cleared MLR on the first pass, which almost never happens with an outside writer.”
HayesMedical affairs lead, pharmaceutical company

USA

Patient-Creator Video Production & Co-Creation FAQs

Frequently Asked Questions About Patient-Creator Video Production

If your question is not answered here, please ask an expert. No quote is required.

Pubrica’s patient-creator video service supports pharma and biotech brands, medtech companies, patient advocacy organizations and marketing teams in producing video co-created with real patients and disclosed in line with the FTC Endorsement Guides (16 CFR Part 255). Deliverables cover patient creator vetting, documented informed consent and compensation agreements, the co-created video and FTC-compliant disclosure language. Our medical writers, video producers and content strategists produce the work in-house; a named subject specialist leads your project from brief to delivery, and a second, independent reviewer checks it before it reaches you.

The core deliverables begin with identification and vetting of a patient creator suited to the campaign’s health topic. The full list appears on this page under Deliverables.

The FTC's updated Endorsement Guides require disclosure whenever an endorser has a 'material connection' with the advertiser (such as payment); if a poster with that connection features or tags a brand, a clear and conspicuous disclosure is required, and incentivized reviews/endorsements must disclose the incentive or are considered likely deceptive.

Our specialists apply these published findings and the relevant regulatory guidance when planning and reviewing each project.

The cost depends on several variables: patient recruitment and vetting complexity (existing creator vs. first-time patient voice); the depth and sensitivity of informed consent required (medical history disclosure, footage usage rights, duration of rights); the compensation structure negotiated with the patient creator (flat fee, usage-based, ongoing relationship); and the number of deliverables and distribution channels (single video vs. multi-asset campaign across the patient’s own channels and the brand’s).

A short scoping call allows us to quote accurately for your project before you commit.

Pharma and biotech brands seeking authentic patient-voice content for disease-awareness or product campaigns

Patient advocacy and disease-education organizations commission it to produce real-patient-story video content.

The FTC Endorsement Guides govern disclosure of material connections (payment, free product, other compensation) between the patient creator and the sponsoring company. They apply directly because this service is a paid relationship with a real patient who publishes content under their own identity.

Our specialists apply this standard from the start of the project rather than correcting for it after review.

Request a Free Scoping Assessment for Your Patient-Creator Video

We confirm the cost, timeline and applicable standards before you commit. The assessment is free and takes two business days.

Get a free quote

Regulations

Check your project against this rule

  1. 1Your work
  2. 2Your details
  3. 3Send
What do you need?

Material you send is held under signed confidentiality, with access limited to the assigned team and encrypted transfer. It is not used to train anything and is not passed to third-party tools. Ask for the agreement before you send anything you would rather cover first.