Client Service Intern

Roles and Responsibilities

Responding to client queries and service quotation requests from our client base
Working with your team members to monitor and achieve the targets towards client conversion rate, influencing repeat customers, etc.
Communicating effectively with clients to build strong working relationships, to understand each client’s needs, and to provide service options/guidance for their unique requirements.
Coordinating with various teams within the organization to ensure that our clients get the best possible service experience.
Identifying market trends and providing inputs for website/service positioning improvements to the marketing team.
Identifying areas of improvements in services/processes and systems.
Contributing to the market growth by influencing necessary and relevant changes.
Undertaking additional tasks/projects/initiatives that contribute to the team/organization/market growth.

Desired Candidate Profile

Relocation Support and Benefits: (For International Candidates)

Two way Economy class air fares will be sponsored by pubrica
There will be no return airfare in case of voluntary resignation before end of contract
Subsidized company accommodation.
Visa fee reimbursement.
Complete support for any Visa and FRRO [Foreign Regional Registration Office]-related work.
To make your transition to living in India smooth, you will be provided accommodation in a 2-bedroom/hall/kitchen apartment. Apartment deposit and brokerage will be borne by pubrica. You will share this apartment with another intern person of the same gender. The apartment will be furnished with sofa, bed, and wardrobe. Amenities like a refrigerator, washing machine, water filter, geyser, microwave oven, gas stove, and utensils will be provided.
pubrica will bear the cost of maintaining these amenities.
Airport pick-up upon your arrival.
Phone and internet facilities will be provided until the FRRO registration is complete.
During your first few days in India, an Office Assistant from the Helpdesk team will pick you up from your apartment and drop you back until you are comfortable commuting by yourself.