Pubrica

Facebook X-twitter Youtube Linkedin Instagram
Menu
Facebook X-twitter Youtube Linkedin Instagram
ENQUIRE NOW
Pubrica
Menu

Client Relationship Executive

Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
Job description:
  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Creating sales plans to generate revenue.
  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g., customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field
APPLY NOW

This will close in 0 seconds