Quality Assurance

ISO

Pubrica is certified for information security (ISO/IEC 27001:2013 Information Security Management System) as well as for quality management (ISO 9001:2015 Quality Management System). We consider both aspects, viz. quality and information Security, as most critical and important for our clients.

ISO/IEC 27001:2013 Information Security Management System (ISMS)

We have achieved the ISO/IEC 27001:2013 milestone for establishing robust Information Security Management System (ISMS). We adhere to the highest standards of information security, client confidentiality, and trust. Your manuscript is your most important asset and we will always treat it with the greatest integrity.

ISO/IEC 27001:2013 includes management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Our ISMS follows the approach of “develop, establish, implement, operate, monitor, review, maintain, and improve”.

We are already an ISO 9001:2015 certified organization, and the current ISO/IEC 27001:2013 certification has further reinstated the fact that we continuously strive to ensure customer satisfaction and enhance customer experience by delivering high-quality, innovative services.

How do our clients benefit from ISO/IEC 27001:2013 certification?

We have secure operations and strict compliance policies ensuring that your manuscripts are 100% safe with us.
Our business continuity planning ensures there are no disruptions and that your documents are delivered on time, every time.
We have a world class information technology system in place to ensure superior quality and higher security.
Our trust and confidentiality commitment aims to serve you better and longer.
We have globally recognized and acknowledged security processes/protocols for ensuring zero security breaches.

Significance of ISO/IEC 27001:2013 certification

“Our clients trust is most important to us, and our confidentiality commitment is most important to our clients. This is why we have further invested in our information security system. With our ISO/IEC 27001:2013 Certification, we intend to offer highest information security standards to our global clients and business partners.”

Ganesan, CEO

For an accurate pricing and delivery time for your manuscript, please fill out the quotation form below and we shall get back to you within 1 hour

Pubrica experts are with you at every stage…

Click on the button and fill up the form; a project coordinator will contact you within an hour’s time.

ISO 9001:2015 Quality Management System

Pubrica quality policies span the entire breadth of our operations from how we serve clients, to our recruitment procedures, to the core service of English language and science editing and its delivery. We are committed to and confident of consistently delivering high quality to our clients and guarantee standards to our work.

ISO Certification to Regulate all Processes

Editing Quality Management System (EQMS) to Regulate Editing Standards

Quality ISO 9001:2015 CERTIFICATION

The International Organization for Standardization (ISO) is a network of national standards institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization sets standards for companies to follow and certifies them after a successful audit of their systems and processes.

In May 2006, QCert Ltd. certified pubrica’s systems and processes to the ISO-9001 standard. The significance of ISO certification is two fold. First, the documentation of our operating procedures enables us to operate more efficiently. Second, the certification assures our customers that our quality standards are among the best in the world. Semi-annual independent audits are conducted to ensure that pubrica continues to meet the ISO 9001:2015 standards.

SIGNIFICANCE OF THE ISO CERTIFICATION

UNSTABLE STRUCTURE

Unorganized market place
No industry standards(absense of a central authority to analyze and guide the market appropriately)
90% of the market occupied by small players(freelancers or small companies)

Company benchmarks
Regular evaluations and improvement/training plans
Timely implementation of management practices
Setting processes and following them
Taking corrective action everytime a mistake occurs

SUSTAINABLE STRUCTURE

Process and documentation reduces human errors
Training focus for every member of the company
Client complaint management and resolution systems
Infrastructure built in accordance with client requirements/ expectations

DISSATISFIED CLIENTS

Inconsistent quality (No “world standard” because of fragmented market)
Inadequate infrastructure vis-a-vis client expectations (low barriers to entry)
No systems for long-term reliable relationships (Back-up/Disaster management systems/Confidentiality issues)

DELIGHTED CLIENTS

Consistent and high quality(Company definition of quality grades)
Service quality not compromised
Back-up/Disaster management systems/Confidentiality issues addressed using security systems
Long-term reliable relationships

For an accurate pricing and delivery time for your manuscript, please fill out the quotation form below and we shall get back to you within 1 hour

Pubrica experts are with you at every stage…

Click on the button and fill up the form; a project coordinator will contact you within an hour’s time.